24 hour notice is required to cancel or change your appointment. In this case please let us know as soon as possible and text or email to us directly to cancel!
The cancellation fee of €30 will be applied to your next treatment if your cancellation received less than 24 hours before a scheduled appointment.
Late arrivals As a courtesy to our other guests and staff, appointments will be automatically cancelled 15 minutes after scheduled start time and charged according to cancellation policy. We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival.
Gift certificates, coupons and / or promotional vouchers (Living Social, DealRush,Groupon, PigsBack) WILL BE FORFEITED in the event of no-show, no-call/no-show, or late cancellation (after 24 hour cancellation window).These appointments can only be scheduled once and in the event of an emergency, rescheduled once (only if we are notified prior to 24-Hour Cancellation Window).
These policies were adopted to ensure that the therapists time, the massage clinique and its efforts be respected, as well as your scheduled service be a stress-free and relaxing experience.
For more information please don't hesitate to contact us.
Phone 089 237 1999
We understand that unanticipated events occur in everyone's life.Unforeseen events such as flight delays, car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a massage appointment. In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for our therapists' time, we have adopted the following policies: